Endorsed by 100+ people work in care homes
We lack a consistent or uniform approach to staff supervision in our care home or across our group of care homes.
add I have this problem delete RemoveThere are clear guidelines and policies for supervision, but they may not be consistently followed in our care home.
add I have this problem delete RemoveSupervision may not be effectively communicated to our staff, or they may not feel comfortable providing feedback.
add I have this problem delete RemoveSupervision is often seen as a repetitive task that takes up valuable time. Limited time and resources are major issues.
add I have this problem delete RemoveSupervisor's feedback often doesn't lead to meaningful change or improvement in staff performance and quality of care.
add I have this problem delete RemoveOur current supervision sessions cover only a limited number of topics, leaving many areas of staff performance unaddressed.
add I have this problem delete RemoveWriting a clear and concise supervision report is extremely time-consuming. Keeping and filing documentation is burdensome.
add I have this problem delete RemoveOur care home struggles to derive meaningful data from staff supervisions and use it for further analysis and staff development.
add I have this problem delete RemoveThe effectiveness of supervisors in our care home may vary, and not all staff may feel comfortable giving or receiving feedback.
add I have this problem delete RemoveStaff may not have the necessary skills or training to provide effective supervision, or they may not apply their knowledge effectively.
add I have this problem delete RemoveSupervision is seen as an additional burden on top of other demands, contributing to staff burnout and reduced engagement.
add I have this problem delete RemoveSupervision is often seen as a regulatory requirement rather than a means to support workforce development and improve care quality.
add I have this problem delete Remove
Staff complete succinct, 10-question surveys on selected key areas.
CareScore identifies issues and suggests actionable steps for face-to-face discussions during supervision.
Supervision schedules are automated, featuring pre-prepared, issue-specific questions derived from survey data.
We strategically craft survey questions to draw out essential staff perspectives that might otherwise go unshared in care homes.
Touching the pulse of care homes
CareScore's innovative idea promises to transform care home supervision, saving time and ensuring meaningful feedback. This exciting approach is poised to create a win-win situation, enhancing team performance while maintaining regulatory compliance.
I reviewed the CareScore project and was impressed by its innovative solution for 360-degree feedback in the care sector. CareScore effectively standardised employee performance and streamlined supervision, making it an essential tool for improving team dynamics.
During supervision, I like to incorporate organisational values to encourage desired behaviours. The current system we generally follow in care homes has many limitations, but CareScore proposes interesting changes to maintain care quality.
As a deputy manager, I know supervision is key to building effective teams, but we face systematic and resource challenges. CareScore addresses these issues, aiming for a significant impact on care home quality. Supervision based on real work-life scenarios is a game changer!
I will be happy to walk you through our process and answer any questions you may have.
If you're as excited about our product as we are, and decide to become an early adopter after experiencing our demo, we have some amazing perks in store for you.
CareScore is a platform custom-built for care homes that enhances staff supervision through the strategic use of surveys. We have a selection of over 30 brief, multiple-choice surveys that staff can complete in a few minutes.
At the moment, we have 30 custom-made surveys that address the key aspects of care delivery in care homes. We recommend sending out the surveys bi-weekly, but care homes can adjust the frequency according to their preference.
The current surveys are designed for care delivery staff such as nurses and care workers. Surveys for other staff roles will be added over time.
All survey questions are reviewed and agreed upon with the care homes before they are sent out. Any changes to the questions would be discussed and agreed upon with the responsible person in the care home.
Care homes cannot modify or adjust the questions as they are strategically crafted to identify strengths and weaknesses. However, if there's a compelling reason why a particular question needs adjustment, we are open to discussion.
Staff receive the survey link via email and text message. The surveys are entirely online and paper-free.
A survey cycle ends when all staff members have completed the survey, or when the care home manually ends it.
Yes, the care home can track which staff members have not yet completed the survey, but they will not have access to individual responses.
Survey responses are kept anonymous by only displaying the collective results, without associating any individual responses to specific staff members.
If a care home identifies a key area they wish to explore through a survey, they can contact the CareScore team. We will create the survey questions and responses free of charge.
We recommend bi-monthly staff supervision, each based on the results of four staff surveys. CareScore suggests questions for these supervisions, but they are optional and up to the discretion of the supervisor.
Yes, care homes can choose to send out the supervision questions in advance for more productive face-to-face discussions.
CareScore respects all GDPR policies and is a registered member of the ICO. We do not associate any survey result with a particular employee and follow all data protection policies.
We adhere strictly to all GDPR policies and are registered with the ICO.
As CareScore is in its early stage, integration with HR or scheduling software is not yet available, but we are considering this functionality as we scale up.
No formal training is necessary for the staff to complete the survey. Care homes need to instruct their staff to complete the survey within the first 13 days of receiving it.
CareScore operates on a quarterly contract, but care homes can choose to stop running the surveys at any time.
CareScore operates on a quarterly contract that must be settled in advance. The first quarter is free of charge. Please get in touch with us for more information about our pricing.
Most care homes use a template approach to supervision, asking the same questions repeatedly. CareScore, on the other hand, gathers evidence through staff surveys and tailors supervision questions based on this data. This means each supervision session addresses key aspects of the care home's operation, resident care, and staff well-being.
As a care home nurse with over a decade of experience, my vision is to improve the quality of life for care home residents. I believe in achieving this goal by supporting care home staff through staff supervision.
I founded MeetMyBrian, a visitor management system that helped families connect with their loved ones during the pandemic. If you're interested in learning more about my vision or collaborating, please get in touch.
